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PSNet: Patient Safety Network
Journal Article
Commentary

"Saying sorry": some strategies for effective apology within the workplace.

Cleary M, Lees D, Lopez V. Issues in mental health nursing. 2018;39:980-982.

Effective apology behaviors improve opportunities for error resolution for clinicians, patients, and families. This commentary highlights the importance of expressing empathy, considering legal implications, and demonstrating individual, leadership, and organizational support of open disclosure.