"Saying sorry": some strategies for effective apology within the workplace.

Michelle Cleary; David Lees; Violeta Lopez

Commentary

"Saying sorry": some strategies for effective apology within the workplace.

January 23, 2019

Cleary M, Lees D, Lopez V. Issues Ment Health Nurs. 2018;39(11):980-982.

View more articles from the same authors.

Effective apology behaviors improve opportunities for error resolution for clinicians, patients, and families. This commentary highlights the importance of expressing empathy, considering legal implications, and demonstrating individual, leadership, and organizational support of open disclosure.

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Psychiatric Facilities

Nurses

Nurse Managers

Mental Health Care (Psychiatry and Clinical Psychology)

Psychiatric Nursing

"Saying sorry": some strategies for effective apology within the workplace.

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