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"Saying sorry": some strategies for effective apology within the workplace.

Cleary M, Lees D, Lopez V. "Saying Sorry": Some Strategies for Effective Apology within the Workplace. Issues Ment Health Nurs. 2018;39(11):980-982. doi:10.1080/01612840.2018.1507571

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January 23, 2019
Cleary M, Lees D, Lopez V. Issues Ment Health Nurs. 2018;39(11):980-982.

Effective apology behaviors improve opportunities for error resolution for clinicians, patients, and families. This commentary highlights the importance of expressing empathy, considering legal implications, and demonstrating individual, leadership, and organizational support of open disclosure.

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Cleary M, Lees D, Lopez V. "Saying Sorry": Some Strategies for Effective Apology within the Workplace. Issues Ment Health Nurs. 2018;39(11):980-982. doi:10.1080/01612840.2018.1507571