Scaffolding our systems? Patients and families 'reaching in' as a source of healthcare resilience.
O'Hara JK, Aase K, Waring J. Scaffolding our systems? Patients and families 'reaching in' as a source of healthcare resilience. BMJ Qual Saf. 2019;28(1):3-6. doi:10.1136/bmjqs-2018-008216.
Various conditions must be in place to fully enable patient engagement. This commentary suggests that systems and care teams establish adaptable conditions to facilitate communication with patients during care activities to contribute to system resilience and health care safety.