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PSNet: Patient Safety Network
Journal Article

Screening for adverse drug events: a randomized trial of automated calls coupled with phone-based pharmacist counseling.

Schiff GD, Klinger E, Salazar A, et al. Journal of general internal medicine. 2019;34:285-292.

In this cluster-randomized trial, researchers examined the impact of an automated phone call with the option of transfer to a live pharmacist on detecting potential adverse drug events for patients newly started on medications for certain conditions in the primary care setting. Patients receiving the intervention were more likely to have medications stopped with documentation reflecting adverse effects.