Serious experience events: applying patient safety concepts to improve patient experience.

Lane F. Donnelly; Elizabeth Uhlhorn; Jessey Bargmann-Losche; Terry S. Platchek

Commentary

Serious experience events: applying patient safety concepts to improve patient experience.

July 6, 2022

Donnelly LF, Uhlhorn E, Bargmann-Losche J, et al. J Patient Exp. 2022;9:237437352211026.

View more articles from the same authors.

Combining patient complaints and staff incident reports allows hospitals to better understand causes of patient harm. This children’s hospital designed a program to investigate serious experience events (SEE) modeled after their serious safety events (SSE) program. Through case studies, the authors describe how patient complaints were investigated to improve both patient experience and safety.

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Serious experience events: applying patient safety concepts to improve patient experience.

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eSIMPLER: a dynamic, electronic health record-integrated checklist for clinical decision support during PICU daily rounds.

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