Shedding light on the dark side of doctor–patient interactions: verbal and nonverbal messages physicians communicate during error disclosures.
Hannawa AF. Shedding light on the dark side of doctor-patient interactions: verbal and nonverbal messages physicians communicate during error disclosures. Patient Educ Couns. 2011;84(3):344-351. doi:10.1016/j.pec.2011.04.030.
This study analyzed hypothetical error disclosures by physicians to draw patterns of disclosure style that may have practice implications in teaching this important skill set.