Smartphones let surgeons know WhatsApp: an analysis of communication in emergency surgical teams.

Maximilian J Johnston; Dominic King; Sonal Arora; Nebil Behar; Thanos Athanasiou; Nick Sevdalis; Ara Darzi

Study

Smartphones let surgeons know WhatsApp: an analysis of communication in emergency surgical teams.

December 17, 2014

Johnston MJ, King D, Arora S, et al. Am J Surg. 2015;209(1):45-51.

View more articles from the same authors.

This observational study examined the use of a commercial mobile application among members of an emergency surgery team. Analysis of messages found it to be a safe and efficient method of communication that was perceived to decrease hierarchy, suggesting that technologically-enabled communication innovations may benefit safety culture.

PubMed citation

Available at

Related Resources From the Same Author(s)

Escalation of care in surgery: a systematic risk assessment to prevent avoidable harm in hospitalized patients.

June 18, 2014

Escalation of care and failure to rescue: a multicenter, multiprofessional qualitative study.

July 23, 2014

Raising the alarm: a cross-sectional study exploring the factors affecting patients' willingness to escalate care on surgical wards.

June 24, 2015

A systematic review to identify the factors that affect failure to rescue and escalation of care in surgery.

May 20, 2015

Effectiveness of interventions to improve patient handover in surgery: a systematic review.

June 17, 2015

The impact of mobile technology on teamwork and communication in hospitals: a systematic review.

March 20, 2019

The impact of stress on surgical performance: a systematic review of the literature.

February 3, 2010

Development of a theoretical framework of factors affecting patient safety incident reporting: a theoretical review of the literature.

February 14, 2018

The impact of nontechnical skills on technical performance in surgery: a systematic review.

January 30, 2005

Translating concerns into action: a detailed qualitative evaluation of an interdisciplinary intervention on medical wards.

April 26, 2017

Factors compromising safety in surgery: stressful events in the operating room.

February 10, 2010

Beyond clinical engagement: a pragmatic model for quality improvement interventions, aligning clinical and managerial priorities.

January 20, 2016

Identifying quality markers of a safe surgical ward: an interview study of patients, clinical staff, and administrators.

May 2, 2018

Surgical checklist implementation project: the impact of variable WHO checklist compliance on risk-adjusted clinical outcomes after national implementation: a longitudinal study.

April 1, 2015

Translating staff experience into organisational improvement: the HEADS-UP stepped wedge, cluster controlled, non-randomised trial.

November 1, 2017

A prospective risk assessment of informal carers' medication administration errors within the domiciliary setting.

August 2, 2017

An overview of research priorities in surgical simulation: what the literature shows has been achieved during the 21st century and what remains.

September 23, 2015

Junior doctors' reflections on patient safety.

March 21, 2012

Can patient safety incident reports be used to compare hospital safety? Results from a quantitative analysis of the English National Reporting and Learning System data.

January 6, 2016

Reviewing methodologically disparate data: a practical guide for the patient safety research field.

September 8, 2010

Case-based learning for patient safety: the Lessons Learnt program for UK junior doctors.

March 29, 2012

Crisis management on surgical wards: a simulation-based approach to enhancing technical, teamwork, and patient interaction skills.

March 18, 2015

Managing intraoperative stress: what do surgeons want from a crisis training program?

April 8, 2009

Diagnostic error in a national incident reporting system in the UK.

September 8, 2010

Effects of interdisciplinary team care interventions on general medical wards: a systematic review.

June 24, 2015

Building capacity and capability for patient safety education: a train-the-trainers programme for senior doctors.

May 29, 2013

Patients' attitudes towards patient involvement in safety interventions: results of two exploratory studies.

February 1, 2012

Associations between internet-based patient ratings and conventional surveys of patient experience in the English NHS: an observational study.

July 11, 2012

Patient safety education 20 years after the Institute of Medicine report: results from a cross-sectional national survey.

May 20, 2020

Safety skills training for surgeons: a half-day intervention improves knowledge, attitudes and awareness of patient safety.

May 9, 2012

The outcomes of recent patient safety education interventions for trainee physicians and medical students: a systematic review.

July 15, 2015

Teamwork in the operating theatre: cohesion or confusion?

March 29, 2006

Building a safer foundation: the Lessons Learnt patient safety training programme.

November 6, 2013

Patients' and health care professionals' attitudes towards the PINK patient safety video.

June 29, 2011

Observational teamwork assessment for surgery: feasibility of clinical and nonclinical assessor calibration with short-term training.

May 30, 2012

Do safety checklists improve teamwork and communication in the operating room? A systematic review.

January 29, 2014

Reliability of a revised NOTECHS scale for use in surgical teams.

July 16, 2008

Failures in communication and information transfer across the surgical care pathway: interview study.

July 25, 2012

International recommendations for national patient safety incident reporting systems: an expert Delphi consensus-building process.

February 1, 2017

Patient safety skills in primary care: a national survey of GP educators.

February 4, 2015

The WHO surgical safety checklist: survey of patients' views.

August 6, 2014

Improving the quality of the surgical morbidity and mortality conference: a prospective intervention study.

May 22, 2013

SBAR M&M: a feasible, reliable, and valid tool to assess the quality of, surgical morbidity and mortality conference presentations.

March 14, 2012

Using simulation to improve systems-based practices.

August 16, 2017

Multidisciplinary crisis simulations: the way forward for training surgical teams.

July 18, 2007

Implementation science: a neglected opportunity to accelerate improvements in the safety and quality of surgical care.

December 21, 2016

Measuring variation in use of the WHO surgical safety checklist in the operating room: a multicenter prospective cross-sectional study.

December 17, 2014

A qualitative evaluation of the barriers and facilitators toward implementation of the WHO surgical safety checklist across hospitals in England: lessons from the "Surgical Checklist Implementation Project."

August 20, 2014

Crisis management for surgical teams and their leaders, lessons from the COVID-19 pandemic; a structured approach to developing resilience or natural organisational responses.

September 15, 2021

Avoidability of hospital deaths and association with hospital-wide mortality ratios: retrospective case record review and regression analysis.

August 5, 2015

Simulation to enhance patient safety: why aren't we there yet?

October 19, 2011

Patient safety improvement interventions in children's surgery: a systematic review.

November 16, 2016

Misdiagnosis: analysis based on case record review with proposals aimed to improve diagnostic processes.

September 7, 2011

Simulation for ward processes of surgical care.

April 17, 2013

Surgical ward round quality and impact on variable patient outcomes.

March 19, 2014

Patient-safety–related hospital deaths in England: thematic analysis of incidents reported to a national database, 2010–2012.

August 27, 2014

Impact of the World Health Organization surgical safety checklist on patient safety.

June 12, 2019

Patient involvement in patient safety: the health-care professional's perspective.

November 7, 2012

A smartphone app designed to empower patients to contribute toward safer surgical care: community-based evaluation using a participatory approach.

March 18, 2020

Surgical skill is predicted by the ability to detect errors.

May 25, 2005

The problem of engaging hospital doctors in promoting safety and quality in clinical care.

March 21, 2007

Improving the quality and safety of care on the medical ward: a review and synthesis of the evidence base.

January 14, 2015

Relationships of multitasking, physicians' strain, and performance: an observational study in ward physicians.

March 6, 2013

Distracting communications in the operating theatre.

June 6, 2007

A qualitative exploration of patients' attitudes towards the 'Participate Inform Notice Know' (PINK) patient safety video.

April 17, 2013

Indication documentation and indication-based prescribing within electronic prescribing systems: a systematic review and narrative synthesis.

April 5, 2023

Observational assessment of surgical teamwork: a feasibility study.

October 4, 2006

The effects of stress and coping on surgical performance during simulations.

January 13, 2010

Rethinking medical ward quality.

November 9, 2016

An examination of opportunities for the active patient in improving patient safety.

February 22, 2012

Patient involvement in patient safety: what factors influence patient participation and engagement?

August 22, 2007

A human factors analysis of technical and team skills among surgical trainees during procedural simulations in a simulated operating theatre.

December 7, 2005

Five reasons for optimism on World Patient Safety Day.

October 23, 2019

The impact of electronic health record interoperability on safety and quality of care in high-income countries: systematic review.

October 5, 2022

Hospital patients' reports of medical errors and undesirable events in their health care.

June 27, 2012

Aviation and healthcare: a comparative review with implications for patient safety.

February 3, 2016

Closing the safety loop: evaluation of the National Patient Safety Agency's guidance regarding wristband identification of hospital inpatients.

April 29, 2009

Conceptual and practical challenges associated with understanding patient safety within community-based mental health services.

December 7, 2022

Systems approaches to surgical quality and safety: from concept to measurement.

March 6, 2005

Teamwork and team performance in multidisciplinary cancer teams: development and evaluation of an observational assessment tool.

June 29, 2011

Impact of intraoperative distractions on patient safety: a prospective descriptive study using validated instruments.

May 21, 2014

Diagnostic error in children presenting with acute medical illness to a community hospital.

July 30, 2014

Identifying and addressing preventable process errors in trauma care.

June 26, 2013

Reducing the burden of surgical harm: a systematic review of the interventions used to reduce adverse events in surgery.

February 26, 2014

Postoperative handover: problems, pitfalls, and prevention of error.

June 16, 2010

Crisis preparedness: a systems-based framework for avoiding harm in surgery.

November 30, 2022

Systematic review of the application of the plan-do-study-act method to improve quality in healthcare.

October 16, 2013

Patients' willingness and ability to identify and respond to errors in their personal health records: mixed methods analysis of cross-sectional survey data.

July 27, 2022

How does the WHO Surgical Safety Checklist fit with existing perioperative risk management strategies? An ethnographic study across surgical specialties.

March 18, 2020

Information needs in operating room teams: what is right, what is wrong, and what is needed?

January 12, 2011

High incidence of medication documentation errors in a Swiss university hospital due to the handwritten prescription process.

November 2, 2011

Enhancing safety culture through improved incident reporting: a case study in translational research.

December 12, 2018

Interventions to improve employee health and well-being within health care organizations: a systematic review.

June 20, 2018

Surgical crisis management skills training and assessment: a stimulation-based approach to enhancing operating room performance.

August 2, 2006

Impact of providing patients access to electronic health records on quality and safety of care: a systematic review and meta-analysis.

July 8, 2020

Information transfer and communication in surgery: a systematic review.

August 11, 2010

Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights.

February 26, 2020

Antibiotic-resistant infection treatment costs have doubled since 2002, now exceeding $2 billion annually.

April 4, 2018

Assessment of patients' ability to review electronic health record information to identify potential errors: cross-sectional web-based survey.

March 10, 2021

Medication errors during simulated paediatric resuscitations: a prospective, observational human reliability analysis.

December 18, 2019

Related Resources

Patient Safety Innovations

Ambulatory Safety Nets to Reduce Missed and Delayed Diagnoses of Cancer

July 31, 2023

WebM&M Cases

Misconnection Leading to Arterial Thrombosis

June 28, 2023

Analysis of the nature and contributory factors of medication safety incidents following hospital discharge using National Reporting and Learning System (NRLS) data from England and Wales: a multi-method study.

June 7, 2023

Patient Safety Innovations

Remote Response Team and Customized Alert Settings Help Improve Management of Sepsis

May 31, 2023

Factors contributing to preventing operating room "never events": a machine learning analysis.

May 10, 2023

Annual Perspective

Improving Diagnostic Safety and Quality

April 26, 2023

Interview

In Conversation with Susan McGrath, PhD and George Blike, MD about Surveillance Monitoring

April 26, 2023

Perspective

Surveillance Monitoring to Improve Patient Safety in Acute Hospital Care Units

April 26, 2023

Patient safety informatics: meeting the challenges of emerging digital health.

July 20, 2022

Patient harm and institutional avoidability of out-of-hours discharge from intensive care: an analysis using mixed methods.

March 23, 2022

WebM&M Cases

The Consequences of Miscommunication Regarding a Possible Artifact

June 30, 2021

Wrong Site Surgery - Wrong Patient: Invasive Procedures in Outpatient Settings.

June 23, 2021

WebM&M Cases

Norepinephrine Dosing Error Associated with Multiple Health System Vulnerabilities

May 26, 2021

Awareness of human factors in the operating theatres during the COVID-19 pandemic.

January 13, 2021

Incidence, nature and causes of avoidable significant harm in primary care in England: retrospective case note review.

December 16, 2020

High-Performance Work Systems in Health Care Management: Parts 1-5.

October 4, 2020

Intervention study for the reduction of medication errors in elderly trauma patients.

September 2, 2020

Beyond 'find and fix': improving quality and safety through resilient healthcare systems.

April 15, 2020

WebM&M Cases

"Do You Want Everything Done?": Clarifying Code Status

December 18, 2019

Patient Safety Primers

Patient Safety 101

September 7, 2019

Reducing interdisciplinary communication failures through secure text messaging: a quality improvement project.

March 21, 2018

Behind Human Error, Second Edition.

November 10, 2017

Relationship between operating room teamwork, contextual factors, and safety checklist performance.

August 31, 2016

Giving voice to quality and safety matters at board level: a qualitative study of the experiences of executive nurses working in England and Wales.

August 24, 2016

Information transfer in multidisciplinary operating room teams: a simulation-based observational study.

May 18, 2016

Why do we still page each other? Examining the frequency, types and senders of pages in academic medical services.

February 3, 2016

Managing competing organizational priorities in clinical handover across organizational boundaries.

January 21, 2015

Measuring variation in use of the WHO surgical safety checklist in the operating room: a multicenter prospective cross-sectional study.

December 17, 2014

Debriefing in the emergency department after clinical events: a practical guide.

December 17, 2014

Coaching to improve the quality of communication during briefings and debriefings.

October 15, 2014

See More About The Topic

Hospitals

Health Care Providers

Organizational Behaviorists

Safety Scientists

Emergency Medicine

Smartphones let surgeons know WhatsApp: an analysis of communication in emergency surgical teams.

Ambulatory Safety Nets to Reduce Missed and Delayed Diagnoses of Cancer

Remote Response Team and Customized Alert Settings Help Improve Management of Sepsis

Patient Safety 101

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

Smartphones let surgeons know WhatsApp: an analysis of communication in emergency surgical teams.

Ambulatory Safety Nets to Reduce Missed and Delayed Diagnoses of Cancer

Remote Response Team and Customized Alert Settings Help Improve Management of Sepsis

Patient Safety 101

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

PSNet Log in

Submit Your Innovations

Continue as a Guest

Continue Logged In

Submit Your Innovations

Continue as a Guest

Continue logged in

New Users to the PSNet site