A socio-technical systems approach to studying interruptions: understanding the interrupter's perspective.

Joy Rivera

Study

A socio-technical systems approach to studying interruptions: understanding the interrupter's perspective.

October 23, 2013

Rivera J. Appl Ergon. 2014;45(3):747-56.

View more articles from the same authors.

This human factors engineering study used direct observation to determine that nurses' decisions whether to interrupt other nurses' work depended on the reason, the potential consequences, and interpersonal factors.

PubMed citation

Available at

Related Resources From the Same Author(s)

Identifying electronic health record usability and safety challenges in pediatric settings.

November 28, 2018

Human factors systems approach to healthcare quality and patient safety.

August 14, 2013

Information chaos in primary care: implications for physician performance and patient safety.

November 30, 2011

Meaningful use's benefits and burdens for US family physicians.

May 30, 2018

SEIPS 2.0: a human factors framework for studying and improving the work of healthcare professionals and patients.

October 3, 2013

Second victim experiences of nurses in obstetrics and gynaecology: a Second Victim Experience and Support Tool Survey

December 23, 2020

Understanding the second victim experience among multidisciplinary providers in obstetrics and gynecology.

May 19, 2021

Evaluation of a second victim peer support program on perceptions of second victim experiences and supportive resources in pediatric clinical specialties using the second victim experience and support tool (SVEST).

November 3, 2021

Healing our own: a randomized trial to assess benefits of peer support.

February 2, 2022

Predictive power of the "trigger tool" for the detection of adverse events in general surgery: a multicenter observational validation study.

March 9, 2022

Rapid expansion of the Healing Emotional Lives of Peers program during COVID-19: a second victim peer support program for healthcare professionals.

January 31, 2024

Factors influencing second victim experiences and support needs of OB/GYN and pediatric healthcare professionals after adverse patient events.

January 17, 2024

The good, the bad, and the ugly: operative staff perspectives of surgeon coping with intraoperative errors.

June 14, 2023

Use of the revised second victim experience and support tool to examine second victim experiences of respiratory therapists.

April 26, 2023

Association of pharmaceutical industry marketing of opioid products with mortality from opioid-related overdoses.

February 6, 2019

Interruptions and distractions in healthcare: review and reappraisal.

May 12, 2010

Appropriate use of medical interpreters in the breast imaging clinic.

February 28, 2024

A contemporary analysis of closed claims related to wrong site surgery.

March 29, 2023

Reaching the summit of discharge summaries: a quality improvement project.

March 3, 2021

Defining the landscape of patient harm after osteopathic manipulative treatment: synthesis of an adverse event model.

December 13, 2023

Potentially inappropriate prescribing for adults living with diabetes mellitus: a scoping review.

October 5, 2022

Patient falls in the operating room setting: an analysis of reported safety events.

May 11, 2022

Defining avoidable healthcare-associated harm in prisons: a mixed-method development study.

April 19, 2023

Sustaining the gains: a 7-year follow-through of a hospital-wide patient safety improvement project on hospital-wide adverse event outcomes and patient safety culture.

June 10, 2020

Safety standards: implementing fall prevention interventions and sustaining lower fall rates by promoting the culture of safety on an inpatient rehabilitation unit.

December 9, 2015

Bullying: a hidden threat to patient safety.

May 28, 2014

In-situ interprofessional perinatal drills: the impact of a structured debrief on maximizing training while sensing patient safety threats.

May 22, 2019

Standardized multidisciplinary protocol improves handover of cardiac surgery patients to the intensive care unit.

June 1, 2011

Transmitting and processing electronic prescriptions: experiences of physician practices and pharmacies.

December 7, 2011

Patient safety in patients who occupy beds on clinically inappropriate wards: a qualitative interview study with NHS staff.

December 7, 2011

Towards a more patient-centered approach to medication safety.

December 13, 2017

Nurses: the patient's first—and perhaps last—line of defense.

June 24, 2009

Adverse outcomes of polypharmacy in older people: systematic review of reviews.

March 18, 2020

Balancing just culture with regulatory standards.

October 22, 2008

Adolescent use of insulin and patient-controlled analgesia pump technology: a 10-year Food and Drug Administration retrospective study of adverse events.

May 28, 2008

Between a rock and a hard place: disclosing medical errors.

September 20, 2006

Related Resources

Annual Perspective

Improving Diagnostic Safety and Quality

April 26, 2023

Hospital discharge and readmission.

March 2, 2023

Health system redesign of cardiac monitoring oversight to optimize alarm management, safety, and staff engagement.

December 14, 2022

Making health care safer: stopping C. difficile infections.

June 27, 2022

Examining the meaning of the language used to communicate the nursing hand-off.

November 24, 2021

Healthcare personnel's working conditions in relation to risk behaviours for organism transmission: a mixed-methods study.

July 21, 2021

Knowledge, attitudes, and expectations of medical staff toward medical error management policies in humanitarian medicine: a qualitative study.

February 10, 2021

Do falls and other safety issues occur more often during handovers when nurses are away from patients? Findings from a retrospective study design.

November 11, 2020

CUSP Toolkit.

September 26, 2019

A really stupid mistake: it does feel like a cop out to blame my error on human frailty, but I'm afraid that's exactly what it was.

April 24, 2019

Understanding the types and effects of clinical interruptions and distractions recorded in a multihospital patient safety reporting system.

October 17, 2018

Data-driven implementation of alarm reduction interventions in a cardiovascular surgical ICU.

February 8, 2017

Fatigue in hospital nurses—'Supernurse' culture is a barrier to addressing problems: a qualitative interview study.

December 14, 2016

Giving voice to quality and safety matters at board level: a qualitative study of the experiences of executive nurses working in England and Wales.

August 24, 2016

Why do we still page each other? Examining the frequency, types and senders of pages in academic medical services.

February 3, 2016

'Providing good and comfortable care by building a bond of trust': nurses views regarding their role in patients' perception of safety in the intensive care unit.

November 11, 2015

Evaluating ambulatory practice safety: the PROMISES Project administrators and practice staff surveys.

December 17, 2014

Older people's experiences of medicine changes on leaving hospital.

October 22, 2014

Sociocultural factors influencing incident reporting among physicians and nurses: understanding frames underlying self- and peer-reporting practices.

October 15, 2014

Predictors of unit-level medication administration accuracy: microsystem impacts on medication safety.

August 27, 2014

Patient involvement in patient safety: a qualitative study of nursing staff and patient perceptions.

August 13, 2014

'Saying it without words': a qualitative study of oncology staff's experiences with speaking up about safety concerns.

June 11, 2014

How studying human factors improves patient safety.

April 16, 2014

Shift change handovers and subsequent interruptions: potential impacts on quality of care.

March 12, 2014

The effects of physical environments in medical wards on medication communication processes affecting patient safety.

February 26, 2014

Novel approach to cardiac alarm management on telemetry units.

February 19, 2014

Assigning a team-based pager for on-call physicians reduces paging errors in a large academic hospital.

February 12, 2014

Silencing many hospital alarms leads to better health care.

February 5, 2014

Feeling safe during an inpatient hospitalization: a concept analysis.

February 5, 2014

Successful implementation of standardized multidisciplinary bedside rounds, including daily goals, in a pediatric ICU.

February 5, 2014

See More About The Topic

Hospitals

Health Care Providers

Nurse Managers

General Internal Medicine

Hospital Medicine

A socio-technical systems approach to studying interruptions: understanding the interrupter's perspective.

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

A socio-technical systems approach to studying interruptions: understanding the interrupter's perspective.

Connect With Us

Sign up for Email Updates

Agency for Healthcare Research and Quality

Submit Your Innovations

Continue as a Guest

Continue Logged In

Submit Your Innovations

Continue as a Guest

Continue logged in

New Users to the PSNet site