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Speaking up and taking action: psychological safety and joint problem-solving orientation in safety improvement.
May 15, 2024
Bahadurzada H, Kerrissey M, Edmondson AC. Healthcare (Basel). 2024;12(8):812.
When staff feel psychologically safe, they are more likely to engage in safety behaviors such as reporting errors and asking questions. This study explored the association of psychological safety and joint-problem-solving orientation (JPS; e.g., addressing problems as a team effort) with safety improvement and intent to leave. When staff reported feeling psychologically safe, they reported lower intent to leave and higher levels of safety improvement; this association was stronger when they also reported high levels of JPS.
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