Speaking Up Constructively: Managerial Practices that Elicit Solutions from Front-Line Employees.
Speaking Up Constructively: Managerial Practices that Elicit Solutions from Front-Line Employees. Adler-Milstein JR, Singer SJ, Toffel MW. Cambridge, MA: Harvard Business School; August 25, 2010. HBS Working Paper No. 11-005.
This white paper analyzes the effectiveness of an organization-wide campaign that encouraged employees to report concerns and suggest solutions to ensure safe health care delivery.