Journal Article
Study

Stakeholders in safety: patient reports on unsafe clinical behaviors distinguish hospital mortality rates.

Reader TW, Gillespie A. J Appl Psychol. 2020.

Patients and family members provide valuable insights for investigating patient safety events in hospitals. This study found that patient-generated information on patient safety risks during hospitalization (derived from evaluations of care and healthcare complaints) may differ from staff-generated information (derived from staff surveys and incident reports), and suggests that health systems engage patients and families in order to improve safety.