Stakeholders in safety: patient reports on unsafe clinical behaviors distinguish hospital mortality rates.

Tom W. Reader; Alex Gillespie

Study

Stakeholders in safety: patient reports on unsafe clinical behaviors distinguish hospital mortality rates.

May 20, 2020

Reader TW, Gillespie A. J Appl Psychol. 2021;106(3):439-451.

View more articles from the same authors.

Patients and family members provide valuable insights for investigating patient safety events in hospitals. This study found that patient-generated information on patient safety risks during hospitalization (derived from evaluations of care and healthcare complaints) may differ from staff-generated information (derived from staff surveys and incident reports), and suggests that health systems engage patients and families in order to improve safety.

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