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PSNet: Patient Safety Network
Journal Article
Commentary

In support of the medical apology: the nonlegal arguments.

Heaton HA, Campbell RL, Thompson KM, et al. The Journal of emergency medicine. 2016;51:605-609.

Appropriate apology is valuable to both the clinicians and patients involved. This commentary highlights why apologies are important to patients and providers and outlines a framework focused on "recognition, responsibility, regret, and remedy" to explore behaviors associated with effective apology.