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Newspaper/Magazine Article

Surgical error at Tufts prompts widespread changes.

Kowalczyk L.

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September 10, 2014
Kowalczyk L.

Reporting on an incident involving administration of an inappropriate dye which led to a patient's death, this newspaper article reveals how cognitive biases may have played a role and steps the hospital took to prevent similar errors. Six Massachusetts hospitals have launched a pilot program for early apology and resolution in an effort to enhance patient satisfaction and safety.