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Is there a mismatch between the perspectives of patients and regulators on healthcare quality? A survey study.
October 6, 2021
Bouwman R, Bomhoff M, Robben PB, et al. J Patient Saf. 2021;17(7):473-482.
When appropriately responded to and addressed, patient complaints may help prevent adverse events. In this study of patient complaints filed with the Dutch Healthcare Inspectorate, researchers investigated how patients expected their complaint would impact healthcare quality, whether patients and regulators had similar expectations, and if expectations are different whether the complaints are clinical or nonclinical in nature. Results show a mismatch between expectations of patients and regulators.
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