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PSNet: Patient Safety Network
Book/Report

Through the Patient’s Eyes: Understanding and Promoting Patient-Centered Care.

Gerteis M, Edgman-Levitan S, Daley J, et al. San Francisco: Jossey-Bass; 1993. ISBN: 9781555425449

Authored by several leaders of the Picker/Commonwealth Program for Patient-Centered Care, this book demonstrates the broad impact of the program. The authors discuss the key tenets of patient-centered care, drawing on empirical research, theory, and results of many surveys of patients, providers, and administrators. The authors provide many practical suggestions, a number of which have been adopted since the book's first publication in 1993. Examples include giving patients access to their medical records, giving them “written and/or visual information identifying members of the clinical team," and offering “culturally sensitive educational materials tailored to specific ethnic groups.”