Total systems safety supports practitioners in partnering with families to protect patients.
Total systems safety supports practitioners in partnering with families to protect patients. ISMP Medication Safety Alert! Acute Care. 2024;29(13):1-4.
ISMP Medication Safety Alert! Acute Care. 2024;29(13):1-4.
Patient and family concerns can provide insights that should be welcomed to improve safety. This article summarizes a case where problems were not responded to, and harm occurred. The article shares recommendations drawn from a national action plan to enable effective response to voiced concerns. The areas of focus include organizational culture, leadership, patient/family engagement, workforce safety, and the learning system.