A typology of electronic health record workarounds in small-to-medium size primary care practices.
Friedman A, Crosson JC, Howard J, et al. A typology of electronic health record workarounds in small-to-medium size primary care practices. J Am Med Inform Assoc. 2014;21(e1):e78-83. doi:10.1136/amiajnl-2013-001686.
This ethnographic study used direct observation to characterize how users of an electronic health record compensated for perceived system deficiencies.