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Understanding how the design and implementation of online consultations affect primary care quality: systematic review of evidence with recommendations for designers, providers, and researchers.

Darley S, Coulson T, Peek N, et al. Understanding how the design and implementation of online consultations affect primary care quality: systematic review of evidence with recommendations for designers, providers, and researchers. J Med Internet Res. 2022;24(10):e37436. 10.2196/37436

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November 30, 2022
Darley S, Coulson T, Peek N, et al. J Med Internet Res. 2022;24(10):e37436.

Electronic communication between patients and clinicians has been increasing, with a rapid expansion of its use during the COVID-19 pandemic. This systematic review examined the types of online consultation available to patients in primary care and their impact on safety. Results reveal both positive and negative impacts, and the authors make recommendations to mitigate the negative impacts.

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Darley S, Coulson T, Peek N, et al. Understanding how the design and implementation of online consultations affect primary care quality: systematic review of evidence with recommendations for designers, providers, and researchers. J Med Internet Res. 2022;24(10):e37436. 10.2196/37436

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