University of Michigan: quality and safety in an academic medical center.
Strong DL, Kin JM, Kratochwill EW, et al. University of Michigan: quality and safety in an academic medical center. Jt Comm J Qual Patient Saf. 2008;34(11):671-7.
This article discusses the 2008 Quest for Quality prize finalist's approach to quality and safety with an emphasis on realizing an ideal patient care experience.