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Use and impact of virtual primary care on quality and safety: The public's perspectives during the COVID-19 pandemic.

Neves AL, van Dael J, O'Brien N, et al. Use and impact of virtual primary care on quality and safety: The public's perspectives during the COVID-19 pandemic. J Telemed Telecare. 2021:1357633x211066235. doi: 10.1177/1357633x211066235

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January 12, 2022
Neves AL, van Dael J, O’Brien N, et al. J Telemed Telecare. 2021;Epub Dec 12.

This survey of individuals living in the United Kingdom, Sweden, Italy, and Germany identified an increased use of virtual primary care services – such as telephone or video consultation, remote triage, and secure messaging systems – since the onset of the COVID-19 pandemic. Respondents reported that virtual technologies positively impacted multiple dimensions of care quality, including timeliness, safety, patient-centeredness, and equity.

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Neves AL, van Dael J, O'Brien N, et al. Use and impact of virtual primary care on quality and safety: The public's perspectives during the COVID-19 pandemic. J Telemed Telecare. 2021:1357633x211066235. doi: 10.1177/1357633x211066235