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PSNet: Patient Safety Network
Journal Article

The use of patient feedback by hospital boards of directors: a qualitative study of two NHS hospitals in England.

Lee R, Baeza JI, Fulop NJ. BMJ quality & safety. 2018;27:103-109.

Health care leaders increasingly recognize the importance of engaging patients in quality and safety initiatives. Researchers examined how boards of directors at two National Health System hospitals in England gathered and operationalized patient feedback. Patient input informed strategic priorities and inspired initiatives but was underutilized to ensure improvement.