Using an interactive voice response system to improve patient safety following hospital discharge.

Alan J. Forster; Carl van Walraven

Study

Using an interactive voice response system to improve patient safety following hospital discharge.

August 1, 2007

Forster AJ, van Walraven C. J Eval Clin Pract. 2007;13(3):346-51.

View more articles from the same authors.

Patients in this study received an automated phone call 48 hours after hospital discharge to assess for new symptoms, medication problems, or need for clinical assistance. One quarter of patients reached by the system indicated new symptoms, half of which required intervention from a nurse.

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Discontinuities, Gaps, and Hand-Off Problems

Provider-Patient Communication

Using an interactive voice response system to improve patient safety following hospital discharge.

Reducing hospital harm: establishing a command centre to foster situational awareness.

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