Using Kotter's change model for implementing bedside handoff: a quality improvement project.
Small A, Gist D, Souza D, et al. Using Kotter's Change Model for Implementing Bedside Handoff: A Quality Improvement Project. J Nurs Care Qual. 2016;31(4):304-9. doi:10.1097/NCQ.0000000000000212.
Change management has been described as a critical strategy to ensure safety improvements are sustained. This commentary discusses how one hospital applied a well-known change model to implement a new bedside handoff process and reports positive reactions from nurses and patients one month after the intervention.