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PSNet: Patient Safety Network
Journal Article

Using Kotter's change model for implementing bedside handoff: a quality improvement project.

Small A, Gist D, Souza D, et al. Journal of nursing care quality. 2016;31:304-9.

Change management has been described as a critical strategy to ensure safety improvements are sustained. This commentary discusses how one hospital applied a well-known change model to implement a new bedside handoff process and reports positive reactions from nurses and patients one month after the intervention.