Journal Article

Using safety culture results to guide the merger of four general practices in the UK.

Lockwood AM, Proulx J, Hill M, et al. BMJ Open Qual. 2020;9.

This study administered the Safety, Communication, Organizational Reliability, Physician, and Employee burnout Engagement (SCORE) staff survey to general practice staff in the UK to assess safety culture over 9-12 month intervals with structured feedback, targeted interventions, and staff engagement after each survey round. This approach can be used with time and resource constraints to identify safety culture domains requiring immediate attention and engage with staff to develop solutions.