We're all in this together: how COVID-19 revealed the co-construction of mindful organising and organisational reliability.
Vogus TJ, Wilson AD, Randall KH, et al. We’re all in this together: how COVID-19 revealed the co-construction of mindful organising and organisational reliability. BMJ Qual Saf. 2022;31(3):230-233. doi:10.1136/bmjqs-2021-014068.
Achieving high-reliability remains a goal for hospitals and care teams. The authors of this commentary discuss how the COVID-19 pandemic impacted high-reliability practices and suggest a more inclusive approach to creating and sustaining high reliability by involving patients, families, and other types of care professionals (such as chaplains, social workers).