What are the implications for patient safety and experience of a major healthcare IT breakdown? A qualitative study.

Arabella Scantlebury; L. Sheard; Cindy Fedell; J. Wright

Study

What are the implications for patient safety and experience of a major healthcare IT breakdown? A qualitative study.

May 26, 2021

Scantlebury A, Sheard L, Fedell C, et al. Digit Health. 2021;7:205520762110100.

View more articles from the same authors.

Electronic health record (EHR) downtime can disrupt patient care and increase risk for medical errors. Semi-structured interviews with healthcare staff and leadership at one large hospital in England illustrate the negative consequences of a three-week downtime of an electronic pathology system on patient experience and safety. The authors propose recommendations for hospitals to consider when preparing for potential technology downtimes.

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What are the implications for patient safety and experience of a major healthcare IT breakdown? A qualitative study.

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What are the implications for patient safety and experience of a major healthcare IT breakdown? A qualitative study.

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