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What are the implications for patient safety and experience of a major healthcare IT breakdown? A qualitative study.

Scantlebury A, Sheard L, Fedell C, et al. What are the implications for patient safety and experience of a major healthcare IT breakdown? A qualitative study. Digit Health. 2021; Epub May 8. doi: 10.1177/20552076211010033

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May 26, 2021
Scantlebury A, Sheard L, Fedell C, et al. Digit Health. 2021;7:205520762110100.

Electronic health record (EHR) downtime can disrupt patient care and increase risk for medical errors. Semi-structured interviews with healthcare staff and leadership at one large hospital in England illustrate the negative consequences of a three-week downtime of an electronic pathology system on patient experience and safety. The authors propose recommendations for hospitals to consider when preparing for potential technology downtimes.

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Scantlebury A, Sheard L, Fedell C, et al. What are the implications for patient safety and experience of a major healthcare IT breakdown? A qualitative study. Digit Health. 2021; Epub May 8. doi: 10.1177/20552076211010033