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What do patients and relatives know about problems and failures in care?

Iedema R, Allen S, Britton K, et al. What do patients and relatives know about problems and failures in care? BMJ Qual Saf. 2012;21(3):198-205. doi:10.1136/bmjqs-2011-000100.

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January 18, 2012
Iedema R, Allen S, Britton K, et al. BMJ Qual Saf. 2012;21(3):198-205.
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Interviews with patients and family members who had experienced a medical error revealed that patients had considerable insight about how to improve care processes to prevent errors. However, they encountered barriers when trying to provide feedback to clinicians and hospital administrators.

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Iedema R, Allen S, Britton K, et al. What do patients and relatives know about problems and failures in care? BMJ Qual Saf. 2012;21(3):198-205. doi:10.1136/bmjqs-2011-000100.

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