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Commentary
What I wish I’d known: how experienced physician managers diagnose, treat and prevent disruptive behaviour.
September 21, 2022
Goodwin C, Haas S, Berry WR. BMJ Lead. 2023;7(2):128-132.
Disruptive behavior includes behaviors that show disrespect for others and impede safe delivery of patient care. This commentary presents a framework for new physician managers to address disruptive behavior modeled after clinical medicine: diagnose, treat, prevent. The authors stress maintaining curiosity during the “diagnostic” phase, careful consideration of “treatment” and follow-up, and “prevention” of future disruption though intentional training and building a culture of safety.
