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Commentary

What I wish I’d known: how experienced physician managers diagnose, treat and prevent disruptive behaviour.

Goodwin C, Haas S, Berry W. What I wish I’d known: how experienced physician managers diagnose, treat and prevent disruptive behaviour. BMJ Leader.  Epub 2022 Aug 19. doi: 10.1136/leader-2022-000615

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September 21, 2022
Goodwin C, Haas S, Berry WR. BMJ Leader. 2022;Epub Aug 19.

Disruptive behavior includes behaviors that show disrespect for others and impede safe delivery of patient care. This commentary presents a framework for new physician managers to address disruptive behavior modeled after clinical medicine: diagnose, treat, prevent. The authors stress maintaining curiosity during the “diagnostic” phase, careful consideration of “treatment” and follow-up, and “prevention” of future disruption though intentional training and building a culture of safety.

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Goodwin C, Haas S, Berry W. What I wish I’d known: how experienced physician managers diagnose, treat and prevent disruptive behaviour. BMJ Leader.  Epub 2022 Aug 19. doi: 10.1136/leader-2022-000615

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