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What is the return on investment for implementation of a crew resource management program at an academic medical center?

Moffatt-Bruce SD, Hefner JL, Mekhjian H, et al. What Is the Return on Investment for Implementation of a Crew Resource Management Program at an Academic Medical Center? Am J Med Qual. 2017;32(1):5-11. doi:10.1177/1062860615608938.

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January 23, 2017
Moffatt-Bruce SD, Hefner JL, Mekhjian H, et al. Am J Med Qual. 2017;32(1):5-11.
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Health systems have widely employed teamwork training as a strategy for improving patient safety. With increasingly constrained hospital budgets, there has been a new focus on showing the business case for patient safety programs. This study calculated the return on investment of a system-wide crew resource management training program at a large academic medical center. Over 3 years, the program trained approximately 3000 health system employees, costing an estimated $3.6 million, due to programmatic costs, time away from work, and leadership time. However, there was a 25% reduction in observed to expected adverse events across the same time period, which, if attributed to this training program, would result in an estimated $12–$28 million in savings, yielding at least a $9 million return on investment. A prior AHRQ WebM&M perspective discussed strengthening the business case for patient safety.

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Moffatt-Bruce SD, Hefner JL, Mekhjian H, et al. What Is the Return on Investment for Implementation of a Crew Resource Management Program at an Academic Medical Center? Am J Med Qual. 2017;32(1):5-11. doi:10.1177/1062860615608938.