What words convey: the potential for patient narratives to inform quality improvement.
Grob R, Schlesinger M, Barre LR, et al. What Words Convey: The Potential for Patient Narratives to Inform Quality Improvement. Milbank Q. 2019;97(1):176-227. doi:10.1111/1468-0009.12374.
In this qualitative study, researchers analyzed narratives from a national sample of 348 patients. They conclude that patient narratives complement patient experience survey data and provide actionable information for quality improvement.