Commentary When should a leader apologize—and when not? Citation Text: Kellerman B. When should a leader apologize and when not? Harv Bus Rev. 2006;84(4):72-81; 148. Copy Citation Format: Google ScholarPubMedBibTeXEndNote X3 XMLEndNote 7 XMLEndnote taggedPubMedIdRIS Download Citation Save Save to your library Print Download PDF Share Facebook Twitter Linkedin Copy URL July 22, 2010 Kellerman B. Harv Bus Rev. 2006;84(4):72-81; 148. View more articles from the same authors. The author provides guidance for leaders on when to publicly apologize and how to do so. Available at PubMed citation Save Save to your library Print Download PDF Share Facebook Twitter Linkedin Copy URL Cite Citation Citation Text: Kellerman B. When should a leader apologize and when not? Harv Bus Rev. 2006;84(4):72-81; 148. Copy Citation Format: Google ScholarPubMedBibTeXEndNote X3 XMLEndNote 7 XMLEndnote taggedPubMedIdRIS Download Citation Related Resources From the Same Author(s) Prospective validation of classification of intraoperative adverse events (ClassIntra): international, multicentre cohort study. October 7, 2020 We asked the experts: the WHO Surgical Safety Checklist and the COVID-19 pandemic: recommendations for content and implementation adaptations. March 17, 2021 Comparing catheter-associated urinary tract infection prevention programs between Veterans Affairs nursing homes and non–Veterans Affairs nursing homes. April 5, 2017 A program to prevent catheter-associated urinary tract infection in acute care. June 8, 2016 A national implementation project to prevent catheter-associated urinary tract infection in nursing home residents. December 21, 2017 Adverse events and perceived abandonment: learning from patients' accounts of medical mishaps. September 4, 2024 Stakeholder perceptions of and attitudes towards problematic polypharmacy and prescribing cascades: a qualitative study. August 14, 2024 Automating detection of diagnostic error of infectious diseases using machine learning. July 10, 2024 An mHealth design to promote medication safety in children with medical complexity. March 20, 2024 To do no harm - and the most good - with AI in health care. March 13, 2024 View More Related Resources ASHP Standard for Certification as a Center of Excellence in Medication-Use Safety and Pharmacy Practice. April 20, 2022 The confused and bewildered hospital: adverse event discovery, pay-for-performance, and big data tools as halfway technologies. July 29, 2020 An organization-specific and modifiable inpatient safety composite measure. May 8, 2019 Patient safety in inpatient psychiatry: a remaining frontier for health policy. January 9, 2019 Financial incentives and mortality: taking pay for performance a step too far. January 23, 2017 How much diagnostic safety can we afford, and how should we decide? A health economics perspective. October 2, 2013 Is hospital patient care becoming safer? A conversation with Lucian Leape. December 19, 2011 A case of the birth and death of a high reliability healthcare organisation. April 6, 2011 Perspective What Can the Rest of the Health Care System Learn from the VA's Quality and Safety Transformation? September 1, 2006 Fixing a broken healthcare system. August 3, 2005 View More See More About The Topic Health Care Executives and Administrators Incentives Patient Disclosure
Prospective validation of classification of intraoperative adverse events (ClassIntra): international, multicentre cohort study. October 7, 2020
We asked the experts: the WHO Surgical Safety Checklist and the COVID-19 pandemic: recommendations for content and implementation adaptations. March 17, 2021
Comparing catheter-associated urinary tract infection prevention programs between Veterans Affairs nursing homes and non–Veterans Affairs nursing homes. April 5, 2017
A national implementation project to prevent catheter-associated urinary tract infection in nursing home residents. December 21, 2017
Adverse events and perceived abandonment: learning from patients' accounts of medical mishaps. September 4, 2024
Stakeholder perceptions of and attitudes towards problematic polypharmacy and prescribing cascades: a qualitative study. August 14, 2024
Automating detection of diagnostic error of infectious diseases using machine learning. July 10, 2024
ASHP Standard for Certification as a Center of Excellence in Medication-Use Safety and Pharmacy Practice. April 20, 2022
The confused and bewildered hospital: adverse event discovery, pay-for-performance, and big data tools as halfway technologies. July 29, 2020
How much diagnostic safety can we afford, and how should we decide? A health economics perspective. October 2, 2013
Perspective What Can the Rest of the Health Care System Learn from the VA's Quality and Safety Transformation? September 1, 2006