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When should a leader apologize—and when not?
Kellerman B. When should a leader apologize and when not? Harv Bus Rev. 2006;84(4):72-81; 148.
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July 22, 2010
Kellerman B. Harv Bus Rev. 2006;84(4):72-81; 148.
The author provides guidance for leaders on when to publicly apologize and how to do so.
