Commentary When should a leader apologize—and when not? Citation Text: Kellerman B. When should a leader apologize and when not? Harv Bus Rev. 2006;84(4):72-81; 148. Copy Citation Format: Google ScholarPubMedBibTeXEndNote X3 XMLEndNote 7 XMLEndnote taggedPubMedIdRIS Download Citation Save Save to your library Print Share Facebook Twitter Linkedin Copy URL April 19, 2006 Kellerman B. Harv Bus Rev. 2006;84(4):72-81; 148. View more articles from the same authors. The author provides guidance for leaders on when to publicly apologize and how to do so. Available at PubMed citation Save Save to your library Print Share Facebook Twitter Linkedin Copy URL Cite Citation Citation Text: Kellerman B. When should a leader apologize and when not? Harv Bus Rev. 2006;84(4):72-81; 148. Copy Citation Format: Google ScholarPubMedBibTeXEndNote X3 XMLEndNote 7 XMLEndnote taggedPubMedIdRIS Download Citation Related Resources From the Same Author(s) We asked the experts: the WHO Surgical Safety Checklist and the COVID-19 pandemic: recommendations for content and implementation adaptations. March 17, 2021 Prospective validation of classification of intraoperative adverse events (ClassIntra): international, multicentre cohort study. October 7, 2020 Comparing catheter-associated urinary tract infection prevention programs between Veterans Affairs nursing homes and non–Veterans Affairs nursing homes. April 5, 2017 A national implementation project to prevent catheter-associated urinary tract infection in nursing home residents. May 31, 2017 A program to prevent catheter-associated urinary tract infection in acute care. June 8, 2016 Alcoholism and American healthcare: the case for a patient safety approach. 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We asked the experts: the WHO Surgical Safety Checklist and the COVID-19 pandemic: recommendations for content and implementation adaptations. March 17, 2021
Prospective validation of classification of intraoperative adverse events (ClassIntra): international, multicentre cohort study. October 7, 2020
Comparing catheter-associated urinary tract infection prevention programs between Veterans Affairs nursing homes and non–Veterans Affairs nursing homes. April 5, 2017
A national implementation project to prevent catheter-associated urinary tract infection in nursing home residents. May 31, 2017
Room of hazards: a comparison of differences in safety hazard recognition among various hospital-based healthcare professionals and trainees in a simulated patient room. July 27, 2022
Changes to primary care delivery during the COVID-19 pandemic and perceived impact on medication safety: a survey study. June 29, 2022
Improving hospital infant safe sleep compliance by using safety prevention bundle methodology. February 2, 2022
Associations between safety outcomes and communication practices among pediatric nurses in the United States. January 19, 2022
Identifying safe care processes when GPs work in or alongside emergency departments: a realist evaluation. December 15, 2021
Impact of the WHO Surgical Safety Checklist relative to its design and intended use: a systematic review and meta-meta-analysis. November 24, 2021
Surgical teams' attitudes about surgical safety and the surgical safety checklist at 10 years: a multinational survey. November 17, 2021
Automating detection of diagnostic error of infectious diseases using machine learning. July 10, 2024
Reliability and usability of a 7-minute chart review tool to identify pediatric prehospital adverse safety events. August 1, 2018
Impact of pharmacist interventions provided in the emergency department on quality use of medicines: a systematic review and meta-analysis. March 8, 2023
Journal Article Study Reducing hospital harm: establishing a command centre to foster situational awareness. March 29, 2023
Toward safer opioid prescribing in HIV care (TOWER): a mixed-methods, cluster-randomized trial. June 22, 2022
Hospital-wide cardiac arrest in situ simulation to identify and mitigate latent safety threats. June 8, 2022
Interview In Conversation with...Barbara Pelletreau and John Riggi about Cybersecurity March 27, 2024
Medication safety incidents associated with the remote delivery of primary care: a rapid review. January 18, 2023
The development of the concept of return-on-investment from large-scale quality improvement programmes in healthcare: an integrative systematic literature review. January 11, 2023
Anaesthesia clinicians' perception of safety, workload, anxiety, and stress in a remote hybrid suite compared with the operating room. December 13, 2023
Incidence and outcomes of non-ventilator-associated hospital-acquired pneumonia in 284 US hospitals using electronic surveillance criteria. June 7, 2023
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Comparison of health care worker satisfaction before vs after implementation of a communication and optimal resolution program in acute care hospitals. April 5, 2023
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Speaking up about patient-perceived serious visit note errors: patient and family experiences and recommendations. January 13, 2021
Impact of SARS-CoV-2 on hospital acquired infection rates in the United States: predictions and early results. November 25, 2020
Barriers to and facilitators of bedside nursing handover: a systematic review and meta-synthesis. July 7, 2021
Survey of nurses' experiences applying The Joint Commission's medication management titration standards. November 3, 2021
Safety trade-offs in home care during COVID-19: a mixed methods study capturing the perspective of frontline workers. September 29, 2021
Patient Safety Innovations Battle Buddies: rapid deployment of a psychological resilience intervention for health care workers during the COVID-19 pandemic October 27, 2021
From implementation to sustainment: a large-scale adverse event disclosure support program generated through embedded research in the Veterans Health Administration. August 18, 2021
Patient safety monitoring in acute care in a decentralized national health care system: conceptual framework and initial set of actionable indicators. July 28, 2021
Disparate perspectives: exploring healthcare professionals' misaligned mental models of older adults' transitions of care between the emergency department and skilled nursing facility. July 21, 2021
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A road map for advancing the practice of respect in health care: the results of an interdisciplinary modified Delphi consensus study. August 8, 2018
A multi-stakeholder consensus-driven research agenda for better understanding and supporting the emotional impact of harmful events on patients and families. July 11, 2018
National quality program achieves improvements in safety culture and reduction in preventable harms in community hospitals. June 20, 2018
Speaking up about care concerns in the ICU: patient and family experiences, attitudes and perceived barriers. August 8, 2018
Balancing patient-centered and safe pain care for nonsurgical inpatients: clinical and managerial perspectives. January 16, 2019
A patient feedback reporting tool for OpenNotes: implications for patient–clinician safety and quality partnerships. January 11, 2017
Consensus bundle on prevention of surgical site infections after major gynecologic surgery. December 21, 2016
National Partnership for Maternal Safety: Consensus Bundle on Venous Thromboembolism. December 7, 2016
Blood bank specimen mislabeling: a College of American Pathologists Q-Probes study of 41,333 blood bank specimens in 30 institutions. June 7, 2017
The development and implementation of cognitive aids for critical events in pediatric anesthesia: the Society for Pediatric Anesthesia Critical Events Checklists. March 15, 2017
Decreasing prescribing errors during pediatric emergencies: a randomized simulation trial. August 2, 2017
Increasing patient–clinician concordance about medical error disclosure through the patient TIPS model. July 12, 2017
Clinical outcomes associated with medication regimen complexity in older people: a systematic review. June 28, 2017
Navigating a ship with a broken compass: evaluating standard algorithms to measure patient safety. September 14, 2016
A framework to assess patient-reported adverse outcomes arising during hospitalization. August 24, 2016
The accuracy of trigger tools to detect preventable adverse events in primary care: a systematic review. March 21, 2018
Tackling ambulatory safety risks through patient engagement: what 10,000 patients and families say about safety-related knowledge, behaviors, and attitudes after reading visit notes. June 6, 2018
Association between measured teamwork and medical errors: an observational study of prehospital care in the USA December 11, 2019
Eliminating central line-associated bloodstream infections: a national patient safety imperative. January 15, 2014
Implementing a national program to reduce catheter-associated urinary tract infection: a quality improvement collaboration of state hospital associations, academic medical centers, professional societies, and governmental agencies. December 18, 2013
Barcode medication administration work-arounds: a systematic review and implications for nurse executives. November 27, 2013
Medication safety and knowledge-based functions: a stepwise approach against information overload. October 16, 2013
Impact of individual and team features of patient safety climate: a survey in family practices. August 14, 2013
Does health care role and experience influence perception of safety culture related to preventing infections? July 17, 2013
Applying Lean methods to improve quality and safety in surgical sterile instrument processing. March 13, 2013
Design and trial of a new ambulance-to-emergency department handover protocol: 'IMIST-AMBO.' August 1, 2012
Electronic prescribing and other forms of technology to reduce inappropriate medication use and polypharmacy in older people: a review of current evidence. July 18, 2012
Latency of ECG displays of hospital telemetry systems: a science advisory from the American Heart Association. October 10, 2012
ACOG SCOPE: Safety Certification in Outpatient Practice Excellence for Women's Health. September 5, 2012
Patients and families as teachers: a mixed methods assessment of a collaborative learning model for medical error disclosure and prevention. July 13, 2016
Interventions to address potentially inappropriate prescribing in community-dwelling older adults: a systematic review of randomized controlled trials. July 27, 2016
Evaluation of the association between Hospital Survey on Patient Safety Culture (HSOPS) measures and catheter-associated infections: results of two national collaboratives. June 22, 2016
Implementing a distraction-free practice with the Red Zone Medication Safety initiative. June 8, 2016
Interview In Conversation With...Amy Helwig about Health Plan Patient Safety Initiatives July 10, 2024
Combined impact of Medicare's hospital pay for performance programs on quality and safety outcomes is mixed. August 10, 2022
ASHP Standard for Certification as a Center of Excellence in Medication-Use Safety and Pharmacy Practice. April 20, 2022
Complexity bias in the prevention of iatrogenic injury: why specific harms may inhibit performance. March 16, 2022
The confused and bewildered hospital: adverse event discovery, pay-for-performance, and big data tools as halfway technologies. July 29, 2020
Amid the COVID-19 pandemic, meaningful communication between family caregivers and residents of long-term care facilities is imperative. June 24, 2020
National trends in the safety performance of electronic health record systems from 2009 to 2018. June 17, 2020
Can communication-and-resolution programs achieve their potential? Five key questions. December 19, 2018
Breaking the silence of the switch—increasing transparency about trainee participation in surgery. July 29, 2015