Commentary When should a leader apologize—and when not? Citation Text: Kellerman B. When should a leader apologize and when not? Harv Bus Rev. 2006;84(4):72-81; 148. Copy Citation Format: Google ScholarPubMedBibTeXEndNote X3 XMLEndNote 7 XMLEndnote taggedPubMedIdRIS Download Citation Save Save to your library Print Share Facebook Twitter Linkedin Copy URL April 19, 2006 Kellerman B. Harv Bus Rev. 2006;84(4):72-81; 148. View more articles from the same authors. The author provides guidance for leaders on when to publicly apologize and how to do so. Available at PubMed citation Save Save to your library Print Share Facebook Twitter Linkedin Copy URL Cite Citation Citation Text: Kellerman B. When should a leader apologize and when not? Harv Bus Rev. 2006;84(4):72-81; 148. Copy Citation Format: Google ScholarPubMedBibTeXEndNote X3 XMLEndNote 7 XMLEndnote taggedPubMedIdRIS Download Citation Related Resources From the Same Author(s) The nurse's role in medication safety. 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Journal Article Study Reducing hospital harm: establishing a command centre to foster situational awareness. March 29, 2023
Keeping an eye on patient safety using human factors engineering (HFE): a family affair for the hospitalized child. February 3, 2010
Patient safety, quality care, and service utilization with PLATO (Physician Leadership for Accurate and Timely Orders): a pilot study. August 26, 2009
Nurse staffing and medication errors: cross-sectional or longitudinal relationships? October 29, 2008
The effect of staff nurses' shift length and fatigue on patient safety and nurses' health: from the National Association of Neonatal Nurses. October 21, 2015
Ensuring patient safety through effective leadership behaviour: a literature review. November 11, 2009
An investigation of the relationship between safety climate and medication errors as well as other nurse and patient outcomes. December 13, 2006
Tenfold therapeutic dosing errors in young children reported to US poison control centers. July 22, 2009
Impact of SARS-CoV-2 on hospital acquired infection rates in the United States: predictions and early results. November 25, 2020
Barcode medication administration work-arounds: a systematic review and implications for nurse executives. November 27, 2013
Use of temporary nurses and nurse and patient safety outcomes in acute care hospital units. October 6, 2010
Applying Lean methods to improve quality and safety in surgical sterile instrument processing. March 13, 2013
Impact of the WHO Surgical Safety Checklist relative to its design and intended use: a systematic review and meta-meta-analysis. November 24, 2021
Creating a culture of safety around bar-code medication administration: an evidence-based evaluation framework. January 20, 2016
Room of hazards: a comparison of differences in safety hazard recognition among various hospital-based healthcare professionals and trainees in a simulated patient room. July 27, 2022
How residents think and make medical decisions: implications for education and patient safety. August 15, 2007
Identifying hospital-wide harm: a set of ICD-9–CM-coded conditions associated with increased cost, length of stay, and risk of mortality. December 17, 2014
Implementation of a custom alert to prevent medication-timing errors associated with computerized prescriber order entry. September 16, 2015
Using Lean "automation with a human touch" to improve medication safety: a step closer to the "perfect dose." July 30, 2014
No interruptions please: impact of a no interruption zone on medication safety in intensive care units. January 27, 2010
An examination of technical efficiency, quality, and patient safety in acute care nursing units. January 20, 2010
Speaking up about patient-perceived serious visit note errors: patient and family experiences and recommendations. January 13, 2021
The accuracy of trigger tools to detect preventable adverse events in primary care: a systematic review. March 21, 2018
Increasing patient–clinician concordance about medical error disclosure through the patient TIPS model. July 12, 2017
ACOG SCOPE: Safety Certification in Outpatient Practice Excellence for Women's Health. September 5, 2012
Electronic prescribing and other forms of technology to reduce inappropriate medication use and polypharmacy in older people: a review of current evidence. July 18, 2012
Implementing a national program to reduce catheter-associated urinary tract infection: a quality improvement collaboration of state hospital associations, academic medical centers, professional societies, and governmental agencies. December 18, 2013
Barriers to and facilitators of bedside nursing handover: a systematic review and meta-synthesis. July 7, 2021
Impact of computerized physician order entry on medication prescription errors in the intensive care unit: a controlled cross-sectional trial. March 1, 2006
Comparing catheter-associated urinary tract infection prevention programs between Veterans Affairs nursing homes and non–Veterans Affairs nursing homes. April 5, 2017
Culture of safety: impact on improvement in infection prevention process and outcomes. February 3, 2021
Safety trade-offs in home care during COVID-19: a mixed methods study capturing the perspective of frontline workers. September 29, 2021
A systematic review of clinical decision support systems for clinical oncology practice. May 15, 2019
Perceptions of pediatric hospital safety culture in the United States: an analysis of the 2016 Hospital Survey on Patient Safety Culture. April 24, 2019
Decreasing prescribing errors during pediatric emergencies: a randomized simulation trial. August 2, 2017
Predicting computerized physician order entry system adoption in US hospitals: can the federal mandate be met? January 23, 2008
National quality program achieves improvements in safety culture and reduction in preventable harms in community hospitals. June 20, 2018
Exploring new avenues to assess the sharp end of patient safety: an analysis of nationally aggregated peer review data. October 8, 2014
The morbidity and mortality conference in pediatric intensive care as a means for improving patient safety. November 11, 2015
Comparison of health care worker satisfaction before vs after implementation of a communication and optimal resolution program in acute care hospitals. April 5, 2023
Reliability and usability of a 7-minute chart review tool to identify pediatric prehospital adverse safety events. August 1, 2018
Staff attitudes about event reporting and patient safety culture in hospital transfusion services. June 11, 2008
The relationship between culture of safety and rate of adverse events in long-term care facilities. May 15, 2019
Balancing patient-centered and safe pain care for nonsurgical inpatients: clinical and managerial perspectives. January 16, 2019
Patients and families as teachers: a mixed methods assessment of a collaborative learning model for medical error disclosure and prevention. July 13, 2016
Interventions to address potentially inappropriate prescribing in community-dwelling older adults: a systematic review of randomized controlled trials. July 27, 2016
Impact of individual and team features of patient safety climate: a survey in family practices. August 14, 2013
Impact of pharmacist interventions provided in the emergency department on quality use of medicines: a systematic review and meta-analysis. March 8, 2023
The development of the concept of return-on-investment from large-scale quality improvement programmes in healthcare: an integrative systematic literature review. January 11, 2023
Combined impact of Medicare's hospital pay for performance programs on quality and safety outcomes is mixed. August 10, 2022
ASHP Standard for Certification as a Center of Excellence in Medication-Use Safety and Pharmacy Practice. April 20, 2022
Complexity bias in the prevention of iatrogenic injury: why specific harms may inhibit performance. March 16, 2022
The impact of hospital accreditation on the quality of healthcare: a systematic literature review. October 27, 2021
The confused and bewildered hospital: adverse event discovery, pay-for-performance, and big data tools as halfway technologies. July 29, 2020
Amid the COVID-19 pandemic, meaningful communication between family caregivers and residents of long-term care facilities is imperative. June 24, 2020
National trends in the safety performance of electronic health record systems from 2009 to 2018. June 17, 2020
Can communication-and-resolution programs achieve their potential? Five key questions. December 19, 2018
Breaking the silence of the switch—increasing transparency about trainee participation in surgery. July 29, 2015