Why and how to approach user experience in safety-critical domains: the example of health care.

Tobias Grundgeiger; Jörn Hurtienne; Oliver Happel

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Why and how to approach user experience in safety-critical domains: the example of health care.

September 8, 2021

Grundgeiger T, Hurtienne J, Happel O. Hum Factors. 2020;63(5):821-832.

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The usability of information technology continues to be a challenge in health care. The authors suggest that consideration of the user is critical to improving interaction with technology and thus increasing patient safety. They provide a theoretical foundation for considering user experience in healthcare.

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