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Commentary
September 30, 2015

The wisdom of patients and families: ignore it at our peril.

Donaldson LJ. The wisdom of patients and families: ignore it at our peril. BMJ Qual Saf. 2015;24(10)(10):603-604. doi:10.1136/bmjqs-2015-004573.

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Donaldson LJ. BMJ Qual Saf. 2015;24(10):603-604.

Narrative elements of care failures can help motivate commitment to patient safety work by placing the incident in context. Exploring the value of patient perspectives associated with adverse events, this commentary suggests that improvement leaders consider the patient experience when designing harm reduction efforts.

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Donaldson LJ. The wisdom of patients and families: ignore it at our peril. BMJ Qual Saf. 2015;24(10)(10):603-604. doi:10.1136/bmjqs-2015-004573.