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PSNet: Patient Safety Network
Journal Article

The wisdom of patients and families: ignore it at our peril.

Donaldson LJ. BMJ quality & safety. 2015;24:603-4.

Narrative elements of care failures can help motivate commitment to patient safety work by placing the incident in context. Exploring the value of patient perspectives associated with adverse events, this commentary suggests that improvement leaders consider the patient experience when designing harm reduction efforts.