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Work environment and operational failures associated with nurse outcomes, patient safety, and patient satisfaction.

Riman KA, Harrison JM, Sloane DM, et al. Work environment and operational failures associated with nurse outcomes, patient safety, and patient satisfaction. Nurs Res. 2023;72(1):20-29. 10.1097/NNR.0000000000000626

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January 25, 2023
Riman KA, Harrison JM, Sloane DM, et al. Nurs Res. 2023;72(1):20-29.

Operational failures – breakdowns in care processes, such as distractions or situational constraints – can impact healthcare delivery. This cross-sectional analysis using population-based survey data from 11,709 nurses examined the relationship between operational failures, patient satisfaction, nurse-reported quality and safety, and nurse job outcomes. Findings indicate that operational failures negatively impact patient satisfaction, quality and safety, and contribute to poor nurse job outcomes, such as burnout.  

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Riman KA, Harrison JM, Sloane DM, et al. Work environment and operational failures associated with nurse outcomes, patient safety, and patient satisfaction. Nurs Res. 2023;72(1):20-29. 10.1097/NNR.0000000000000626

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