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PSNet: Patient Safety Network
Journal Article

The You CAN campaign: teamwork training for patients and families in ambulatory oncology.

Weingart SN, Simchowitz B, Eng TK, et al. Joint Commission journal on quality and patient safety. 2009;35:63-71.

This study combined two approaches widely advocated for improving safety: teamwork training and involving patients in safety efforts. In response to prior research on safety problems in outpatient chemotherapy suites, the investigators implemented a teamwork training intervention with the assistance of patient volunteers. Based on safety principles such as situational awareness and closed-loop communication, the intervention focused on encouraging patients to ask specific questions regarding their care. Patients who were aware of the program reported that they changed their behaviors as a result. This is one of the first studies to report on engaging patients in a teamwork intervention.