The AHRQ PSNet Collection comprises an extensive selection of resources relevant to the patient safety community. These resources come in a variety of formats, including literature, research, tools, and Web sites. Resources are identified using the National Library of Medicine’s Medline database, various news and content aggregators, and the expertise of the AHRQ PSNet editorial and technical teams.
Howard M, Fleming ML, Parker E. J Patient Saf. 2013;9:224-31.
Patient complaints may provide valuable insights for clinical care. In this qualitative study, many patients who were dissatisfied did not voice their complaints to health care professionals. These findings suggest that clinicians may need to take a more active role in identifying and responding to dissatisfied patients who are not complaining.