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National Institute for Health Research. Southampton, UK: NIHR Dissemination Centre; December 2019.

Patient feedback is a problematic source of patient safety improvement information. This report shares results from nine patient feedback studies in the United Kingdom. Gaps found in the mechanisms reviewed include lack of effective application of data collected and sharing the feedback with frontline staff to improve their practice.
London, UK: Royal College of Surgeons of England; 2019.
Introducing innovations in practice involves taking calculated risks. To ensure patient safety, new techniques should be accompanied by training, oversight, and heightened awareness of the learning curve. This book provides a framework to guide the design and introduction of new surgical procedures into regular practice. It includes recommendations for auditing, cost assessment, and effectiveness review.

Lau F, Bartle-Clar JA, Bliss G, et al, eds. Stud Health Technol Inform. 2019;257:1-539. ISBN: 9781614999508.

Information technology is prevalent in health care and is associated with both optimized processes and unintended consequences. This publication is a compilation of papers from an international conference that explored the potential of health information technology and the research needed to achieve success. Topics covered include usability, implementation, interoperability, and policy.