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Yurkiewicz I. New York, NY: WW Norton & Company, Inc; 2023. ISBN: 9780393881196.
Santhosh L, Cornell E, Rojas JC, et al. Rockville, MD: Agency for Healthcare Research and Quality; June 2023. AHRQ Publication No. 23-0040-1-EF.
Farnborough, UK: Healthcare Safety Investigation Branch; April 2023.
Washington, DC: VA Office of the Inspector General; September 15, 2022. Report no. 22-00815-232.
London, UK: Parliamentary and Health Service Ombudsman; 2021. ISBN 9781528627016.
Kirkup B. London, England: Crown Copyright; 2020. ISBN 9781528622714.
de Bienassis K, Llena-Nozal A, Klazinga N for the Organisation for Economic Co-operation and Development. Paris, France: OECD Publishing; 2020. OECD Health Working Papers, No. 121.
Maxfield D, Grenny J, McMillan R, Patterson K, Switzler A. Provo, UT: VitalSmarts, L.C; 2005.