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Washington, DC: VA Office of the Inspector General; September 15, 2022. Report no. 22-00815-232.
London, UK: Parliamentary and Health Service Ombudsman; 2021. ISBN 9781528627016.
Kirkup B. London, England: Crown Copyright; 2020. ISBN 9781528622714.
de Bienassis K, Llena-Nozal A, Klazinga N for the Organisation for Economic Co-operation and Development. Paris, France: OECD Publishing; 2020. OECD Health Working Papers, No. 121.
Maxfield D, Grenny J, McMillan R, Patterson K, Switzler A. Provo, UT: VitalSmarts, L.C; 2005.