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Society for Healthcare Epidemiology of America; SHEA.
Engaging patients and families in their care can reduce risks. This brochure provides information about hospital-acquired infections and offers several tactics patients and families can adopt to protect themselves and others from infection. Recommendations include ensuring hand hygiene compliance by clinicians and visitors, taking antibiotics as prescribed, and recognizing infection symptoms.
Agency for Healthcare Research and Quality; AHRQ; HHS; US Department of Health and Human Services.
Studies have shown that a surprisingly large proportion of hospitalized patients are not aware of their diagnoses or treatment plan and that their preferences are often not taken into account in advanced care planning. This failure to provide patient-centered care indicates a need for increased patient engagement in safety and quality efforts. This toolkit published by the Agency for Healthcare Research and Quality is designed to help hospitals develop partnerships with patients around improving safety. Developed with input from clinicians and patients, the guide emphasizes four strategies—working with patients as advisors, improving bedside communication, integrating patients and families into shift changes, and using patient input to improve the discharge process. An AHRQ WebM&M perspective by Dr. Saul Weingart discusses the practical challenges of engaging patients in improvement efforts.
Canadian Patient Safety Institute; CPSI.
Explaining the importance of hand hygiene in the health care setting, this publication provides strategies for patients and families to prevent spreading health care–associated infections.
Maryland Patient Safety Center.
This Web site presents numerous tools and materials to help hospitals encourage patients and families to participate in activating rapid response teams.
UPMC Shadyside Hospital
This brochure informs patients and their families about the Condition H helpline at University of Pittsburgh Medical Center (UPMC) Shadyside hospital, which can be used to call a rapid response team to immediately address concerns in a patient's condition. The helpline was developed in memory of Josie King.
National Patient Safety Foundation; NPSF
Patients often benefit from having a friend, family member, or colleague advocate for them during their hospitalization. This fact sheet outlines some of the components of that relationship.
Agency for Health Care Policy and Research; AHCPR.
This guide offers information and resources to allow consumers to understand quality health care. The site is organized to read page by page or to immediately browse to specific sections. Content areas include health care quality, quality measurement and tools, health care decision making, clinical trials, and a directory of resources.