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Anthony R, Ritter M, Davis R, et al. Jt Comm J Qual Patient Saf. 2005;31:566-72.
Authors from the 2005 American Hospital Association McKesson Quest for Quality Prize citation of merit recipient highlight their use of collaborative rounds, in which family members may participate, along with multimedia tools to enhance the patient's role in safety.
Lindblad B, Chilcott J, Rolls L. Joint Commission journal on quality and safety. 2004;30:551-8.
This rural hospital adopted a progressive approach to promote open communication with patients and families when disclosing medical errors. The initiative supported their efforts toward an improved patient safety culture.