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Washington, DC: Department of Veterans Affairs, Office of Inspector General. June 24, 2021. Report No. 19-09808-171.

This report examined veterans' health clinic use of telemental health to identify safety challenges inherent in this approach before the expansion of telemedine during the COVID-19 crisis. The authors note the complexities in managing emergent mental health situations in virtual consultations. Recommendations for improvement included emergency preparedness planning, specific reporting of telemental health incidents and organized access to experts.
Renault M. Wired Online. 2020.
The emergence of telemedicine as a primary mode of health care delivery in response to the COVID-19 pandemic is seen as a tool to improve safety and access, yet gaps in access to the requisite technologies exist. This article examines how technological limitations present safety issues to patients, such as unreliable access to personal computers, cell phones and robust internet connections.

Brodwin E. Stat News. April 14, 2020.

Patients with cancer and other chronic disorder treatment needs have been negatively affected by the restructuring of services to reduce the spread of the coronavirus. This story discusses company strategies to prepare to virtually support patients with a range of conditions. The author shares communication and support tactics to keep patients safe until they can get their appointments.