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Broken, fragmented health-care system failed daughter who died by suicide.

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Klowak M. CBC News. March 9, 2020.

System weaknesses are often at the root of never events. This news story discusses the suicide of a concussed woman whose care failed due to gaps in team communication, discharge and transition practices.

"Saying sorry": some strategies for effective apology within the workplace.

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Cleary M, Lees D, Lopez V. Issues Ment Health Nurs. 2018;39:980-982.

Effective apology behaviors improve opportunities for error resolution for clinicians, patients, and families. This commentary highlights the importance of expressing empathy, considering legal implications, and demonstrating individual, leadership, and organizational support of open disclosure.

Hospital mistakes kept secret.

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Judd A. The Atlanta Journal-Constitution. November 20, 2011.

Discussing a case of patient suicide, this news article explores the lack of transparency around patient safety incidents in the state of Georgia.

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