Betsy Lehman Center for Patient Safety. June 2, 2022.
Communication and resolution programs are a promising strategy for successful management of relationships and actions after medical error occurrence. This session explored elements of effective discussions after an adverse event through case simulation and dialogue.
Ward M, Shé ÉN, De Brún A, et al. BMC Med Edu. 2019;19:232.
“Serious games” are becoming more prevalent in health care. This article describes a "serious game" PlayDecide for use of multidisciplinary healthcare teams in which the teams are presented with real-world case stories of events and incidents, incorporating the perspectives of healthcare professionals and patients. Players are tasked with exchanging and discussing perspectives and information, then working towards a shared group policy position around error reporting and patient safety. This study evaluated the use of the PlayDecide framework in two large urban academic medical centers and noted a significant change in error reporting behavior among junior faculty post-intervention.
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