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Communication and resolution programs are a promising strategy for successful management of relationships and actions after medical error occurrence. This session explored elements of effective discussions after an adverse event through case simulation and dialogue.

The measurement of patient safety is a persistent challenge across the health care continuum. This webinar summarizes a set of 8 foundations to guide patient safety measurement improvement that include capitalizing data in real time and engaging patients in the measurement process. Speakers included Dr. Donald Berwick and Helen Haskell.

The measurement of patient safety is a persistent challenge across the health care continuum. This webinar will summarize a set of 8 foundations to guide patient safety measurement improvement that include capitalizing on data in real time and engaging patients in the measurement development process. Speakers will include Dr. Donald Berwick and Helen Haskell. The recording of the session is available until September 23, 2020.