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Development of a measure of patient safety event learning responses.

Ginsburg LR, Chuang Y-T, Norton PG, et al. Development of a measure of patient safety event learning responses. Health Serv Res. 2009;44(6):2123-47. doi:10.1111/j.1475-6773.2009.01021.x.

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September 23, 2009
Ginsburg LR, Chuang Y-T, Norton PG, et al. Health Serv Res. 2009;44(6):2123-47.
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Voluntary error reporting systems have many limitations, ranging from selection bias in reporting to a perception that errors may not be appropriately addressed. A 2008 survey found that only a minority of US hospitals had a structured system for following up on reported events. This mixed-methods study used a combination of surveys, focus groups, and expert panels to define measurements for how organizations respond to patient safety events. The authors defined a set of indicators that evaluate the analysis of the event and the dissemination of learnings from the event. Failure to appropriately address reported errors contributes to normalization of deviance, a "culture of low expectations" that has been implicated in high-profile errors.

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Ginsburg LR, Chuang Y-T, Norton PG, et al. Development of a measure of patient safety event learning responses. Health Serv Res. 2009;44(6):2123-47. doi:10.1111/j.1475-6773.2009.01021.x.

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