Juran's Quality Handbook. 5th ed.
This reference on quality engineering and management practices provides a wealth of background and scholarship on the elements of quality improvement, or how an organization plans and achieves quality. Its five primary sections focus on managing quality, how quality functions throughout the product development continuum, industry-oriented achievements in quality, geographical quality management examples, and statistical tools as aids to articulate quality improvement. Health care is one of the industries spotlighted.