The Improvement Guide: A Practical Approach to Enhancing Organizational Performance. 2nd ed.
Effective integration of improvement initiatives are required for these efforts to succeed. The authors take Deming's "Plan Do Study Act" premise and provide demonstrations of rapid improvement initiatives with stories from business, law, and health care to illustrate the successes of this approach since the publication of the first edition in 1996. Applicable tools and practical ideas couch the concepts in concrete experience. A resource guide to change concepts completes the book.