Disruptive behavior and clinical outcomes: perceptions of nurses and physicians.
This study examined the impact of work relationships on clinical outcomes. Investigators surveyed more than 1500 nurses, physicians, and administrators to elicit their perceptions on disruptive behavior and its consequences. Most providers perceived a negative effect of such behavior on adverse events, medical errors, and the overall quality of care provided. The authors suggest greater emphasis on improving working relationships and offer a number of strategies to consider.