U.S. Department of Health and Human Services
Agency for Healthcare Research and Quality: Advancing Excellence in Health Care
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Washington, DC: US Department of Defense, Patient Safety Program.
This toolkit provides a checklist, a planning guide, and other tools to help address disruptive staff behavior.
The quality and economic impact of disruptive behaviors on clinical outcomes of patient care.
Rosenstein AH. Am J Med Qual. 2011;26:372-379.
Incidence and impact of physician and nurse disruptive behaviors in the emergency department.
Rosenstein AH, Naylor B. J Emerg Med. 2012;43:139-148.
Managing disruptive behaviors in the health care setting: focus on obstetrics services.
Rosenstein AH. Am J Obstet Gynecol. 2011;204:187-192.
Silence that can be dangerous: a vignette study to assess healthcare professionals' likelihood of speaking up about safety concerns.
Schwappach DLB, Gehring K. PLoS One. 2014;9:e104720.
The surgical safety checklist and teamwork coaching tools: a study of inter-rater reliability.
Huang LC, Conley D, Lipsitz S, et al. BMJ Qual Saf. 2014;23:639-650.
An intervention model that promotes accountability: peer messengers and patient/family complaints.
Pichert JW, Moore IN, Karrass J, et al. Jt Comm J Qual Patient Saf. 2013;39:435-446.
'You talking to me?' Docs and feedback.
Diamond F. Manag Care. July 2013;22:30-32.
Improving teamwork on general medical units: when teams do not work face-to-face.
McComb SA, Henneman EA, Hinchey KT, et al. Jt Comm J Qual Patient Saf. 2012;38:471-478.
Physicians' needs in coping with emotional stressors: the case for peer support.
Hu YY, Fix ML, Hevelone ND, et al. Arch Surg. 2012;147:212-217.
The role of theory in research to develop and evaluate the implementation of patient safety practices.
Foy R, Ovretveit J, Shekelle PG, et al. BMJ Qual Saf. 2011;20:453-459.
Discrepant perceptions of communication, teamwork and situation awareness among surgical team members.
Wauben LS, Dekker-van Doorn CM, van Wijngaarden JD, et al. Int J Qual Health Care. 2011;23:159-166.
The relationship of the emotional climate of work and threat to patient outcome in a high-volume thoracic surgery operating room team.
Nurok M, Evans LA, Lipsitz S, Satwicz P, Kelly A, Frankel A. BMJ Qual Saf. 2011;20:237-242.
Positive Working Relationships Matter for Better Nurse and Patient Outcomes.
Spence Laschinger HK, ed. J Nurs Manag. 2010;18:875-1086.
The Schwartz Center Rounds: evaluation of an interdisciplinary approach to enhancing patient-centered communication, teamwork, and provider support.
Lown BA, Manning CF. Acad Med. 2010;85:1073-1081.
"Managing up" can improve teamwork in the OR.
Smith SL. AORN J. 2010;91:576-582.
Patient whiteboards as a communication tool in the hospital setting: A survey of practices and recommendations.
Sehgal NL, Green A, Vidyarthi AR, Blegen MA, Wachter RM. J Hosp Med. 2010;5:234-239.
Worries and concerns experienced by nurse specialists during inter-hospital transports of critically ill patients: a critical incident study.
Gustafsson M, Wennerholm S, Fridlund B. Intensive Crit Care Nurs. 2010;26:138-145.
Teamwork behaviours and errors during neonatal resuscitation.
Williams AL, Lasky RE, Dannemiller JL, Andrei AM, Thomas EJ. Qual Saf Health Care. 2010;19:60-64.
Intimidation: a concept analysis.
Lamontagne C. Nurs Forum. 2010;45:54-65.
The antidote to medical errors.
Price M. Monitor. January 2010;41:50.
Patient safety attitudes of paediatric trainee physicians.
Parry G, Horowitz L, Goldmann D. Qual Saf Health Care. 2009;18:462-466.
The impact of organisational and individual factors on team communication in surgery: a qualitative study.
Gillespie BM, Chaboyer W, Longbottom P, Wallis M. Int J Nurs Stud. 2010;47:732-741.
2009 Doctor-Nurse Behavior Survey.
Physician Exec. Nov-Dec 2009;5-22.
Development and usability of a behavioural marking system for performance assessment of obstetrical teams.
Tregunno D, Pittini R, Haley M, Morgan PJ. Qual Saf Health Care. 2009;18:393-396.
Human factors in surgery: from Three Mile Island to the operating room.
D'Addessi A, Bongiovanni L, Volpe A, Pinto F, Bassi P. Urol Int. 2009;83:249-257.
PSNET: Patient Safety Network
PSNet is produced for the Agency for Healthcare Research and Quality by a team of editors at the University of California, San Francisco with guidance from a prominent Technical Expert/Advisory Panel. The AHRQ PSNet site was designed and implemented by Silverchair.
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