U.S. Department of Health and Human Services
Agency for Healthcare Research and Quality: Advancing Excellence in Health Care
Sign up for a Free Account
Daniels JP, Hunc K, Cochrane D, et al. CMAJ. 2012;184:29-34.
Daniels JP ; Hunc K ; Cochrane D ; Taylor A ; Lim J; et al. Identification by families of pediatric adverse events and near misses overlooked by health care providers. CMAJ. 2012; 184: 29-34
This study introduced a family-based system for reporting adverse events and discovered a different lens into potential safety issues.
A framework to assess patient-reported adverse outcomes arising during hospitalization.
Barbara O, Jose SM, Jayna HL, et al. BMC Health Serv Res. 2016;16:357.
Developing and Testing the Health Care Safety Hotline: A Prototype Consumer Reporting System for Patient Safety Events. Final Report.
Schneider EC, Ridgely MS, Quigley DD, et al. Rockville, MD: Agency for Healthcare Research and Quality; May 2016. AHRQ Publication No. 16-0027-EF.
Measuring patient safety in primary care: the development and validation of the "Patient Reported Experiences and Outcomes of Safety in Primary Care" (PREOS-PC).
Ricci-Cabello I, Avery AJ, Reeves D, Kadam UT, Valderas JM. Ann Fam Med. 2016;14:253-261.
Surrogate decision makers' perspectives on preventable breakdowns in care among critically ill patients: a qualitative study.
Fisher KA, Ahmad S, Jackson M, Mazor KM. Patient Educ Couns. 2016 Mar 26; [Epub ahead of print].
Patient complaints about hospital services: applying a complaint taxonomy to analyse and respond to complaints.
Harrison R, Walton M, Healy J, Smith-Merry J, Hobbs C. Int J Qual Health Care. 2016;28:240-245.
A patient-initiated voluntary online survey of adverse medical events: the perspective of 696 injured patients and families.
Southwick FS, Cranley NM, Hallisy JA. BMJ Qual Saf. 2015;24:620-629.
The Public's Views on Medical Error in Massachusetts.
Boston, MA: Harvard School of Public Health; December 2014.
Medical harm: patient perceptions and follow-up actions.
Lyu HG, Cooper MA, Mayer-Blackwell B, et al. J Patient Saf. 2014 Nov 13; [Epub ahead of print].
Patients as teachers: a randomised controlled trial on the use of personal stories of harm to raise awareness of patient safety for doctors in training.
Jha V, Buckley H, Gabe R, et al. BMJ Qual Saf. 2015;24:21-30.
Patient complaints in healthcare systems: a systematic review and coding taxonomy.
Reader TW, Gillespie A, Roberts J. BMJ Qual Saf. 2014;23:678-689.
Feeling safe during an inpatient hospitalization: a concept analysis.
Mollon D. J Adv Nurs. 2014;70:1727-1737.
An intervention model that promotes accountability: peer messengers and patient/family complaints.
Pichert JW, Moore IN, Karrass J, et al. Jt Comm J Qual Patient Saf. 2013;39:435-446.
Patient-reported missed nursing care correlated with adverse events.
Kalisch BJ, Xie B, Dabney BW. Am J Med Qual. 2014;29:415-422.
Hospital readmission and parent perceptions of their child's hospital discharge.
Berry JG, Ziniel SI, Freeman L, et al. Int J Qual Health Care. 2013;25:573-581.
What do patients think about year-end resident continuity clinic handoffs?: a qualitative study.
Pincavage AT, Lee WW, Beiting KJ, Arora VM. J Gen Intern Med. 2013;28:999-1007.
Identification of doctors at risk of recurrent complaints: a national study of healthcare complaints in Australia.
Bismark MM, Spittal MJ, Gurrin LC, Ward M, Studdert DM. BMJ Qual Saf. 2013;22:532-540.
A systematic review of evidence on the links between patient experience and clinical safety and effectiveness.
Doyle C, Lennox L, Bell D. BMJ Open. 2013;3:e001570.
Hospital patients' reports of medical errors and undesirable events in their health care.
Davis RE, Sevdalis N, Neale G, Massey R, Vincent CA. J Eval Clin Pract. 2013;19:875-881.
Poll: Many Sick Americans Experience Significant Financial Problems and Report Their Care is not Well-Managed.
Princeton, NJ: Robert Wood Johnson Foundation, National Public Radio, and the Harvard School of Public Health. May 21, 2012.
Can patients report patient safety incidents in a hospital setting? A systematic review.
Ward JK, Armitage G. BMJ Qual Saf. 2012;21:685-699.
Toward patient-centered cancer care: patient perceptions of problematic events, impact, and response.
Mazor KM, Roblin DW, Greene SM, et al. J Clin Oncol. 2012;30:1784-1790.
Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States.
Aiken LH, Sermeus W, Van den Heede K, et al. BMJ. 2012;344:e1717.
A comprehensive overview of medical error in hospitals using incident-reporting systems, patient complaints and chart review of inpatient deaths.
de Feijter JM, de Grave WS, Muijtjens AM, Scherpbier AJ, Koopmans RP. PLoS One. 2012;7:e31125.
Risk factors for patient-reported medical errors in eleven countries.
Schwappach DL. Health Expect. 2014;17:321-331.
Failure to follow-up test results for ambulatory patients: a systematic review.
Callen JL, Westbrook JI, Georgiou A, Li J. J Gen Intern Med. 2012;27:1334-1348.
PSNET: Patient Safety Network
PSNet is produced for the Agency for Healthcare Research and Quality by a team of editors at the University of California, San Francisco with guidance from a prominent Technical Expert/Advisory Panel. The AHRQ PSNet site was designed and implemented by Silverchair.
Agency for Healthcare Research and Quality
5600 Fishers Lane
Rockville, MD 20857
Telephone: (301) 427-1364