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Daniels JP, Hunc K, Cochrane D, et al. CMAJ. 2012;184:29-34.
Daniels JP;Hunc K;Cochrane D;Taylor A;Lim J; et al. Identification by families of pediatric adverse events and near misses overlooked by health care providers. CMAJ. 2012; 184: 29-34
This study introduced a family-based system for reporting adverse events and discovered a different lens into potential safety issues.
A patient-initiated voluntary online survey of adverse medical events: the perspective of 696 injured patients and families.
Southwick FS, Cranley NM, Hallisy JA. BMJ Qual Saf. 2015;24:620-629.
The Public's Views on Medical Error in Massachusetts.
Boston, MA: Harvard School of Public Health; December 2014.
Medical harm: patient perceptions and follow-up actions.
Lyu HG, Cooper MA, Mayer-Blackwell B, et al. J Patient Saf. 2014 Nov 13; [Epub ahead of print].
Patients as teachers: a randomised controlled trial on the use of personal stories of harm to raise awareness of patient safety for doctors in training.
Jha V, Buckley H, Gabe R, et al. BMJ Qual Saf. 2015;24:21-30.
Patient complaints in healthcare systems: a systematic review and coding taxonomy.
Reader TW, Gillespie A, Roberts J. BMJ Qual Saf. 2014;23:678-689.
Feeling safe during an inpatient hospitalization: a concept analysis.
Mollon D. J Adv Nurs. 2014;70:1727-1737.
An intervention model that promotes accountability: peer messengers and patient/family complaints.
Pichert JW, Moore IN, Karrass J, et al. Jt Comm J Qual Patient Saf. 2013;39:435-446.
Patient-reported missed nursing care correlated with adverse events.
Kalisch BJ, Xie B, Dabney BW. Am J Med Qual. 2014;29:415-422.
Hospital readmission and parent perceptions of their child's hospital discharge.
Berry JG, Ziniel SI, Freeman L, et al. Int J Qual Health Care. 2013;25:573-581.
What do patients think about year-end resident continuity clinic handoffs?: a qualitative study.
Pincavage AT, Lee WW, Beiting KJ, Arora VM. J Gen Intern Med. 2013;28:999-1007.
Identification of doctors at risk of recurrent complaints: a national study of healthcare complaints in Australia.
Bismark MM, Spittal MJ, Gurrin LC, Ward M, Studdert DM. BMJ Qual Saf. 2013;22:532-540.
A systematic review of evidence on the links between patient experience and clinical safety and effectiveness.
Doyle C, Lennox L, Bell D. BMJ Open. 2013;3:e001570.
Hospital patients' reports of medical errors and undesirable events in their health care.
Davis RE, Sevdalis N, Neale G, Massey R, Vincent CA. J Eval Clin Pract. 2013;19:875-881.
Poll: Many Sick Americans Experience Significant Financial Problems and Report Their Care is not Well-Managed.
Princeton, NJ: Robert Wood Johnson Foundation, National Public Radio, and the Harvard School of Public Health. May 21, 2012.
Can patients report patient safety incidents in a hospital setting? A systematic review.
Ward JK, Armitage G. BMJ Qual Saf. 2012;21:685-699.
Toward patient-centered cancer care: patient perceptions of problematic events, impact, and response.
Mazor KM, Roblin DW, Greene SM, et al. J Clin Oncol. 2012;30:1784-1790.
Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States.
Aiken LH, Sermeus W, Van den Heede K, et al. BMJ. 2012;344:e1717.
A comprehensive overview of medical error in hospitals using incident-reporting systems, patient complaints and chart review of inpatient deaths.
de Feijter JM, de Grave WS, Muijtjens AM, Scherpbier AJ, Koopmans RP. PLoS One. 2012;7:e31125.
Risk factors for patient-reported medical errors in eleven countries.
Schwappach DL. Health Expect. 2014;17:321-331.
Failure to follow-up test results for ambulatory patients: a systematic review.
Callen JL, Westbrook JI, Georgiou A, Li J. J Gen Intern Med. 2012;27:1334-1348.
What do patients and relatives know about problems and failures in care?
Iedema R, Allen S, Britton K, Gallagher TH. BMJ Qual Saf. 2012;21:198-205.
The impact of patient and public involvement on UK NHS health care: a systematic review.
Mockford C, Staniszewska S, Griffiths F, Herron-Marx S. Int J Qual Health Care. 2012;24:28-38.
Remedies sought and obtained in healthcare complaints.
Bismark MM, Spittal MJ, Gogos AJ, Gruen RL, Studdert DM. BMJ Qual Saf. 2011;20:806-810.
Preventable adverse drug events and their causes and contributing factors: the analysis of register data.
Jylhä V, Saranto K, Bates DW. Int J Qual Health Care. 2011;23:187-197.
Condition concern: an innovative response system for enhancing hospitalized patient care and safety.
Baird SK, Turbin LB. J Nurs Care Qual. 2011;26:199-207.
PSNET: Patient Safety Network
PSNet is produced for the Agency for Healthcare Research and Quality by a team of editors at the University of California, San Francisco with guidance from a prominent Technical Expert/Advisory Panel. The AHRQ PSNet site was designed and implemented by Silverchair.
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