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Coombes R. BMJ Podcast. June 1, 2012.
This podcast contains interviews discussing family and professional insights on how support for second victims and meaningful apology can address the emotional impact of medical errors.
Patients and families as teachers: a mixed methods assessment of a collaborative learning model for medical error disclosure and prevention.
Langer T, Martinez W, Browning DM, Varrin P, Sarnoff Lee B, Bell SK. BMJ Qual Saf. 2016;25:615-625.
Patient- and family-centered care: error disclosure and investigation.
Connor M, Wayman KI, Garcia C, Fischer PR; Consortium for Maximizing Family-Centered Care. Patient Saf Qual Healthc. September/October 2014;11:36,38-40,42.
Patients' and family members' views on how clinicians enact and how they should enact incident disclosure: the "100 patient stories" qualitative study.
Iedema R, Allen S, Britton K, et al. BMJ. 2011;343:d4423.
Talking with Patients and Families about Medical Error: A Guide for Education and Practice.
Truog RD, Browning DM, Johnson JA, Gallagher TH. Baltimore, MD: Johns Hopkins University Press; 2011. ISBN: 0801898048.
A new structure of attention? Open disclosure of adverse events to patients and their families.
Iedema R, Jorm C, Wakefield J, Ryan C, Sorensen R. J Lang Social Psychol. 2009;28:139-157.
Patients' and family members' experiences of open disclosure following adverse events.
Iedema R, Sorensen R, Manias E, et al. Int J Qual Health Care. 2008;20:421-432.
More families hear apologies following medical mistakes.
Greene L. St. Petersburg Times. August 19, 2008.
Unexpected intraoperative patient death: the imperatives of family- and surgeon-centered care.
Taylor D, Hassan MA, Luterman A, Rodning CB. Arch Surg. 2008;143:87-92.
When Things Go Wrong: Voices of Patients and Families.
Cambridge, MA: CRICO; 2006.
Being open: communicating patient safety incidents with patients and their carers.
National Patient Safety Agency.
Mary Lanning Memorial Hospital: communication is key.
Lindblad B, Chilcott J, Rolls L. Jt Comm J Qual Saf. 2004;30:551-558.
In Conversation With… … Jennifer Schulz Moore, LLB, MA, PhD
In Conversation With… Timothy B. McDonald, MD, JD
Holding out for an apology.
"Saying sorry": some strategies for effective apology within the workplace.
Cleary M, Lees D, Lopez V. Issues Ment Health Nurs. 2018;39:980-982.
"It matters what I think, not what you say": scientific evidence for a medical error disclosure competence (MEDC) model.
Hannawa AF, Frankel RM. J Patient Saf. 2018 Jul 20; [Epub ahead of print].
Patients' experiences with communication-and-resolution programs after medical injury.
Moore J, Bismark M, Mello MM. JAMA Intern Med. 2017;177:1595-1603.
Nurses' communication of safety events to nursing home residents and families.
Wagner LM, Driscoll L, Darlington JL, et al. J Gerontol Nurs. 2018;44:25-32.
London, England: NHS Resolution; 2017.
ACOG Committee Opinion #681: disclosure and discussion of adverse events.
ACOG Committee on Patient Safety and Quality Improvement and Committee on Professional Liability. Obstet Gynecol. 2016;128:e257-e261.
The impact of implementation of family-initiated escalation of care for the deteriorating patient in hospital: a systematic review.
Gill FJ, Leslie GD, Marshall AP. Worldviews Evid Based Nurs. 2016;13:303-313.
Patient and Family Engagement in Primary Care: Case Studies.
Rockville, MD: Agency for Healthcare Research and Quality; September 2016. AHRQ Publication No. 16-0035-2-EF.
When a surgeon should just say 'I'm sorry'.
Cohen E. CNN. March 24, 2016.
Patient and family advisory councils. The Massachusetts experience.
Wachenheim D. Patient Saf Qual Healthc. December 8, 2015.
Transitions of care: engaging patients and families.
Quick Safety. November 30, 2015;(18):1-3.
PSNET: Patient Safety Network
PSNet is produced for the Agency for Healthcare Research and Quality by a team of editors at the University of California, San Francisco with guidance from a prominent Technical Expert/Advisory Panel. The AHRQ PSNet site was designed and implemented by Silverchair.
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